Spinanga Privacy Policy

Information We Collect

We collect personal information lawfully and fairly, including your full name, date of birth, residential address, email, phone number, and government-issued ID for account registration and identity verification. Financial details such as payment methods, transaction history, and source of funds are gathered to process deposits, withdrawals, and comply with anti-money laundering (AML) obligations. We also collect gaming activity data like betting patterns and session duration, plus technical data including IP address, device information, and cookies during platform use.

How We Use Your Information

Your information is used for account creation, management, and identity verification to ensure compliance with Australian gambling laws. We process data to handle payments, prevent fraud, provide personalised gaming experiences, and meet responsible gambling requirements. Additionally, it supports customer service, marketing communications (with consent), and regulatory reporting to bodies like AUSTRAC.

Information Sharing

We disclose personal information only as required by Australian law, such as to regulatory authorities, law enforcement, or the ACT Gambling and Racing Commission under the Casino Control Act. Sharing occurs with trusted service providers like payment processors and KYC providers, who are bound by confidentiality agreements and the Australian Privacy Principles. We do not sell your data to third parties.

Data Security

We implement robust security measures including encryption, secure servers, and access controls to protect your personal information from unauthorised access, loss, or misuse. Regular security audits and compliance with Australian privacy standards ensure data integrity. Information is retained only as long as necessary for legal, regulatory, or business purposes, typically seven years for transaction records per AML requirements, then securely disposed.

Your Rights

Under the Privacy Act 1988 and Australian Privacy Principles, you have rights to access, correct, or update your personal information, and request deletion where practicable. You may withdraw consent for non-essential processing, restrict use, or lodge complaints with us or the Office of the Australian Information Commissioner (OAIC). We facilitate these rights through accessible procedures without undue delay.

Cookies and Tracking

We use cookies and similar technologies to enhance site functionality, analyse usage, and personalise your experience. These collect technical data like IP addresses and browsing behaviour, with options to manage preferences via cookie settings. Our practices comply with Australian privacy laws.

Contact Us

For privacy concerns or to exercise your rights, contact our Data Protection Officer. We aim to respond within 30 days.

Email: [email protected]